Customer Experience Improvement in Insurance

Free Web Seminar

Available On-Demand

Sponsor by GMC Software Technology & Novarica

Insurance consumers are more empowered and have higher expectations than ever before. Their expectations for customer experience aren’t being set by your competitors. Instead, the expectations for customer experience are being set by companies like Google, Amazon, and Facebook; increasing the pressure on insurance carriers to improve customer experience during every touchpoint on every channel. 

To gain a lasting competitive advantage, carriers must simplify communication experiences for both policyholders and agents. 

During this Webinar you will learn:

  • How to drive acquisition by improving customer communications
  • When to design communications for multiple channels
  • How to expand self-service options to drive retention
  • Strategies to streamline agent-based communications


Sponsored by:

Tom Benton,
Scott Draeger,
Customer Communication Strategist, GMC
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